Refund Policy

1. Overview

At GiftGolam Inc. ("we," "us," or "our"), we are committed to providing high-quality gift card verification services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which we provide refunds for our services.

By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

2. Service Guarantee

We stand behind the quality and accuracy of our gift card verification services. Our service guarantee includes:

• Accurate verification results based on available data at the time of verification
• Professional service delivery according to agreed-upon specifications
• Secure handling of all client information and gift card data
• Timely delivery of verification results within stated timeframes

If we fail to meet these standards, you may be eligible for a refund as outlined in this policy.

3. Refund Eligibility

3.1 Service Non-Delivery

You are eligible for a full refund if:

• We are unable to deliver the verification services you have paid for
• We fail to provide verification results within the agreed-upon timeframe without reasonable cause
• We are unable to verify the gift cards as specified in your service request

3.2 Service Quality Issues

You may be eligible for a full or partial refund if:

• The verification results contain demonstrable inaccuracies that are attributable to our verification process
• The service delivered does not match the service description or specifications agreed upon
• Technical issues on our end prevent you from accessing or utilizing the verification results

3.3 Ineligibility for Refunds

Refunds will not be provided in the following circumstances:

• You have provided inaccurate or incomplete information necessary for verification
• You request a refund after the refund eligibility period has expired
• You have violated our Terms of Service
• The verification results are accurate based on the data available at the time of verification, even if gift card conditions change after verification
• You have already received and used the verification results
• You are dissatisfied with the verification results despite their accuracy (e.g., if the gift card balance is lower than expected)

4. Refund Process

4.1 Refund Request Submission

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +1 (312) 555-7890
2. Provide your order or transaction reference number
3. Explain the reason for your refund request in detail
4. Include any supporting documentation or evidence relevant to your claim

4.2 Refund Request Timeline

Refund requests must be submitted within 30 days from the date of service delivery or the date when the service was scheduled to be delivered. Requests submitted after this period may not be considered.

4.3 Review Process

Upon receiving your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request and any supporting documentation
3. Investigate the issues raised in your request
4. Make a determination regarding your refund eligibility
5. Communicate our decision to you within 10 business days

4.4 Refund Processing

If your refund request is approved:

• Refunds will be processed using the same payment method used for the original transaction
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• You will receive a confirmation email once the refund has been processed

5. Partial Refunds

In some cases, we may offer partial refunds if:

• Only a portion of the services failed to meet our quality standards
• Some services were successfully delivered while others were not
• The service issues were minor and did not significantly impact the overall value of the service

The amount of a partial refund will be determined based on the nature and extent of the service issues.

6. Service Credits

In lieu of a monetary refund, we may offer service credits that can be applied to future verification services. Service credits:

• May be offered at a higher value than the monetary refund
• Are valid for 12 months from the date of issuance
• Cannot be transferred or exchanged for cash
• May be used for any of our verification services

7. Dispute Resolution

If you disagree with our refund decision, you may request a review by our management team. To initiate a review:

1. Submit a written request for review to [email protected]
2. Include your original refund request details and any additional information
3. Explain why you believe the decision should be reconsidered

Management reviews will be completed within 15 business days, and the decision will be final.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify clients of material changes via email or through notices on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Refund Policy, please contact us:

10. Effective Date

This Refund Policy is effective as of September 15, 2025, and applies to all services provided by GiftGolam Inc. from that date forward.